Frequently Asked Questions

Q. Why is it important my dog does a “trial day” first?

A. We understand that every dog is unique and that every dog has the right and need to be social whether that be with other dogs or just humans! Before your dog joins the BHV family, we feel that it is important for us to get to know your dog as an individual so we can better cater to their needs.

During the “trial day” we evaluate their individual personality to better match them with similar dogs during play time. We will also get them acquainted with our facility so they are familiar with our staff and schedule the next time they stay or play. The trial day is $30.

Q. What do I need to make a boarding reservation?

A. If you are a new customer, we ask that you first:

  • Complete the boarding/daycare application. See the SERVICES page for the form and fill it out in advance to save time.
  • Make sure we have copies of your dog’s updated vaccinations.
  • Schedule a “Trial Day” so that we can get to know your dog and get them familiar.

If you are a returning daycare customer and are just new to boarding:

  • Make sure we have copies of your dogs updated vaccinations.
  • Bring your dog’s own food. We do provide our own food for an extra charge; however a sudden change in diet can upset your dog’s digestion.
  • We provide our own clean bowls, Kuranda cots, and blankets, but feel free to bring your own bedding if you’d like as well.

Q. Can I bring my dog’s bed, treats, and toys?

A.  Yes, you are welcome to bring your own beds, blankets, and t-shirts as it will provide additional comfort but please know that sometimes they can chew their own bedding and we are not responsible.

We also encourage you to bring your dog treats, as long as they are easily chewed and swallowed. We do not allow bones or rawhide’s of any kind because they can be a choking hazard.

Q. Should I bring my own dog food?

A. Yes, we strongly encourage you to bring your own food from home! A sudden change in your dog’s diet can cause stomach upset creating great discomfort for your dog.

We do provide our own food for an additional charge – please see our SERVICES page for cost.

Q. Do you administer medications?

A. Yes, as long as it is not an injectable medication. We do this for no extra charge – all we ask is that you let us know at check in what they are currently taking and their schedule.

Q. What if my dog gets sick or becomes injured?

A. Our staff is trained on basic dog behavior as well as certified in pet CPR/First aid and monitor your dog closely to ensure that they are always healthy and happy. Any injury or illness, no matter how minor, will be reported to you as soon as possible. If it is an emergency, we will always try to contact you first; however, if we cannot get a hold of you, we will do what we feel is best for the dog.

Q. Do you offer 24 hour care?

A. No, we do not have anyone at the facility over night; our staff is here from 7am until 9pm, 365 days/year. All dogs are tucked in and locked in their suites for the night. We are fully secured with burglar and fire alarm system as well as surveillance cameras. If you have questions or concerns, please do not hesitate to ask.

Q. How old does my puppy have to be to join?

A. Puppies must be at least 16 weeks old and must have completed the necessary vaccinations. If your puppy is over 6 months old, they must be spayed or neutered. These rules are in place for the safety of your dog, as well as the others in our care.

Q. What are the vaccination requirements?

A. We require proof of up-to-date:

  • Rabies
  • DHLP
  • Fecal
  • Bordetella/kennel cough (must be given every 6 months or some vets administer annually)
    * All vaccinations must be given no less than 48 hours before entering our facility.

Q. Do you have webcams?

A. We do not have webcams at this time; however, we take a lot of pictures and videos that we post daily on our Facebook page!